Hey guys! Let’s check the answers to the last episode at first :
Well, you know there was no practice in the last episode, but I suggested you take a good rest, because a short rest is for moving farther. Did you?
Today we’re gonna learn some phrases for (formal) phone calls in English. If you are working for a multinational company or traveling abroad, it would be common to speak English over the phone.
1. If you are the caller
- Hello, I would like to speak to …(somebody)
- I’m calling from …(your company)
- I’m calling on behalf of …(somebody or your company)
- I’m calling concerning …
- May I leave a message for him? (If you can’t speak to who you want to)
2. If you are answering a call
- Hello, how can I help you?
- Hello, where are you calling from?
- Would you like to leave a message?
3. How to ask to hold
- A moment please?
- Could you hold on please?
4. How to politely give negative information
- I’m afraid …
- I’m sorry …
– I’m afraid he is not available.
– I’m afraid you’ve got the wrong number.
5. How to deal with connecting problems
- I’m afraid I can’t hear you.
- Sorry, I’m in the subway, and the signal is not so good.
6. How to leave messages
- Can I leave him a message?
- Could you pass on a message for me?
- Could you ask him to …?
- Could you tell her that …?
- Just let him know…
- Please make sure …
- Is there anything else I can do for you?
- No, that’s all. Thanks for you help.
- Thanks for calling. Have a nice day.
You make a call to U-Dictionary.
Fill the blank spaces.
– Good morning, U-Dictionary. How can I help you?
-(1) ___________________. (You want to speak to Tony Stark)
– I’m afraid he’s not available right now. Should I get him to call you back later?
-(2) ___________________. (You want to leave a message)
– Of course.
-(3) ___________________. (You want Tony Stark to know that you will be the New Iron Man)
– Very well. Anything else?
-(4) ___________________. (You’re ending the call)
– Thanks for calling. Have a nice day!