Hey guys! Let’s check the answers to the last episode at first :

Well, you know there was no practice in the last episode, but I suggested you take a good rest, because a short rest is for moving farther. Did you?


communication-contact-conversation-33999.jpgToday we’re gonna learn some phrases for (formal) phone calls in English. If you are working for a multinational company or traveling abroad, it would be common to speak English over the phone.

1. If you are the caller

  1. Hello, I would like to speak to …(somebody)
  2. I’m calling from …(your company)
  3. I’m calling on behalf of …(somebody or your company)
  4. I’m calling concerning …
  5. May I leave a message for him? (If you can’t speak to who you want to)

adult-businessman-communication-374008.jpg2. If you are answering a call

  1. Hello, how can I help you?
  2. Hello, where are you calling from?
  3. Would you like to leave a message?

3. How to ask to hold

  1. A moment please?
  2. Could you hold on please?

4. How to politely give negative information

  1. I’m afraid …
  2. I’m sorry …

Examples:

– I’m afraid he is not available.

– I’m afraid you’ve got the wrong number.

5. How to deal with connecting problems

  1. I’m afraid I can’t hear you.
  2. Sorry, I’m in the subway, and the signal is not so good.

6. How to leave messages

  1. Can I leave him a message?
  2. Could you pass on a message for me?
  3. Could you ask him to …?
  4. Could you tell her that …?
  5. Just let him know…
  6. Please make sure …

7. End 

  1. Is there anything else I can do for you?
  2. No, that’s all. Thanks for you help.
  3. Thanks for calling. Have a nice day.

Practice:

You make a call to U-Dictionary.

Fill the blank spaces.

– Good morning, U-Dictionary. How can I help you?

-(1) ___________________. (You want to speak to Tony Stark)

– I’m afraid he’s not available right now. Should I get him to call you back later?

-(2) ___________________. (You want to leave a message)

– Of course.

-(3) ___________________. (You want Tony Stark to know that you will be the New Iron Man)

Popo截图201952217121.png

– Very well. Anything else?

-(4) ___________________. (You’re ending the call)

– Thanks for calling. Have a nice day!