1. When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person.
2. When I want to make a complaint about a defective product or poor service, I would rather make my complaint in writing.
3. Writing a complaint allows me to organize my points of argument in a logical manner. If I’m really unhappy with the way I’m being treated, I want to present my reasons clearly.
4. I don’t want there to be any confusion about why I’m complaining. I like to list my complaints and then list supporting examples.
5. Putting my complaint in writing also ensures it won’t seem too emotional. If you feel that you’re been treated badly or taken advantage of, it’s easy to lash out.
6. Losing your temper, though, is a sure ways to lose your argument. Yelling is very satisfying at the moment, but it only makes the person you’re yelling at mad at you. It doesn’t get them to agree with you or to offer help.
7. There’s also the issue of the person you’re dealing with. If you complaint in person, you have to talk to whoever is there.
8. Chances are that he or she isn’t the person responsible for the defective product or the poor service. Yelling at them isn’t fair, and doesn’t do anything to get a refund or satisfaction for you.