Yes, I have a complaint to make.
What’s the problem?
I bought this skirt in your store last week. What a famous brand is that! The stitches are coming off. Anyway, I’d like to ask for a refund for this skirt.
I’m sorry. They are not refundable. But we can exchange it for you, OK?
But this one is blue. Mine is red.
Sorry, lady. This is the only one we’ve got now. How about we fix it up for you?
That’s certainly good. When will it be ready?
It will be ready tomorrow.
Come along then and bring this receipt with you. And I am afraid we’ve gonna have to charge you 20 for that.