/If you don’t understand any word or sentence, you can copy to translate/
I’m sorry. I’ve lost my tags and receipt. How can I do about it?
I see. What is your baggage? And do you remember the tag’s number or color?
Could you give me a description of your case?
It’s like this. It’s square with a leather cover. Yes,I remember, there is a green string around the handle. That’s right.
I’ll check it for you… sorry to keep you waiting. I’ve found it.Is this yours?
Will you show me your key card, please?
All right. Now you can take your case away.